Ready to meet another member of your Box team? This week we sit down with Ryan Riddle, a Support Rep and recent addition to Box HQ. We work hard to make Box simple and reliable, but it’s reassuring to know you have great help when you need it. Here’s what Ryan has to say on why he joined Box, what he’s learned and a simple tip on how you can help him help you…
What were you doing before you joined Box? What brought you here?
I was working for Grace Lutheran Church in Palo Alto. There I did graphic design, tech support, and anything and everything as needed. I saw Box as a way to get my foot in the door of a web startup, something I have always wanted to be a part of. I’ve spent my life around and working with computers; from building machines in a buddy’s garage in high school, to working for the IT department in college, so moving to support was a natural progression. I hope to bring energy and passion to the support team at Box, and I want to be a vehicle between the user and the developers so that we can create the most relevant and productive product possible.
Now that you’ve had a few weeks of helping Box customers out, how do you feel? Has anything surprised you?
So far things have gone really well and I’ve really enjoyed the ability to help people get the most out of Box. One thing that has surprised me is how stable Box is. The goal of support seems less about reporting major bugs, and more about helping people get the most from the service and how to utilize it in new ways.
What interests you about this line of work? Working in Silicon Valley?
There is something really exciting about living and working in this community. The sense of entrepreneurship is amazing and infectious. Its awesome to work with a group of people who are all pursuing the same passion and goal, with an undeniable determination to succeed.
Are there any common misconceptions people have about certain technical issues or about Box in general?
We occasionally run into the assumption that Box is just about online storage. That idea misses the organic and social nature of the service. Box isn’t just about putting your files online, it’s about making them available to share and collaborate, it’s about making your web space work for you in a way that goes way beyond static storage.
Not to quote Jerry Maguire but, do you have any tips that users can keep in mind, which can help you help them?
Just to keep in mind that email addresses are really hard to take over the phone. I know I do this myself, rattle off my email to someone, only to be confused why they are having a hard time. Spelling out an email address, even the parts that seems obvious, helps a lot.
I remember getting a heads up via Twitter that you were joining Box. You’re obviously into tech - what gadgets, apps and technologies do you use and find most interesting?
I love my iPhone, the ability to have that connection, information, and entertainment in an amazingly designed device that fits in my pocket is mind-blowing. That said I’m also an Apple geek in general.
Besides tech, what are your hobbies and passions in life?
I’m into photography, surfing, and guitar. I love spending time with my wife and our dog. As much as I am into tech I also appreciate the moments when I can turn it off and disappear for while, be it going on a hike, taking a long drive down the coast, or spending a quiet evening at home.
Post by Sean Lindo, Community Manager